Privacy Policy
Last updated: January 2025
ChartingLens is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our trading platform.
1. Information We Collect
Account Information
When you create an account, we collect:
- Your name
- Email address
- Password (encrypted)
Usage Data
We automatically collect information about how you use our Service:
- Features you access and actions you take
- Charts and symbols you view
- Drawing tools and indicators you use
- Device information (browser type, operating system)
- IP address and general location (country/region)
- Date and time of access
User-Generated Content
We store content you create within the Service:
- Chart drawings and annotations
- Watchlists and alerts
- Screener preferences
- Layout configurations
Payment Information
If you subscribe to Premium, payment processing is handled by Stripe. We do not store your full credit card number. We only receive confirmation of payment status and a partial card identifier for your reference.
2. How We Use Your Information
We use collected information to:
- Provide and maintain the Service
- Process your transactions and subscriptions
- Sync your data across devices (drawings, watchlists, preferences)
- Send important service updates and notifications
- Respond to your support requests
- Improve and optimize the Service
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Third-Party Services
We use the following third-party services that may collect data:
Firebase (Google)
We use Firebase for authentication, database storage, and analytics. Firebase is operated by Google and is subject to Google's Privacy Policy.
Stripe
We use Stripe to process payments. Stripe collects payment information directly and is subject to Stripe's Privacy Policy.
Cloudflare
We use Cloudflare for content delivery and security. Cloudflare may collect technical data as described in Cloudflare's Privacy Policy.
4. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you signed in to your account
- Remember your preferences and settings
- Analyze usage patterns to improve the Service
- Provide security features
You can control cookies through your browser settings, but disabling cookies may affect functionality.
5. Data Security
We implement appropriate security measures to protect your information:
- All data is transmitted over encrypted connections (HTTPS)
- Passwords are hashed and never stored in plain text
- Access to user data is restricted to authorized personnel
- We regularly review and update our security practices
While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.
7. Your Rights
You have the right to:
- Access - Request a copy of your personal data
- Correction - Update or correct inaccurate data
- Deletion - Request deletion of your account and data
- Export - Request your data in a portable format
- Opt-out - Unsubscribe from marketing communications
To exercise these rights, please contact us.
8. Children's Privacy
ChartingLens is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
9. International Users
Your information may be transferred to and processed in countries other than your own. By using the Service, you consent to this transfer. We take steps to ensure your data is protected according to this Privacy Policy regardless of where it is processed.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us through our website.